Order and Return

Order and Return Policy with 30-Day Money-Back Guarantee!

Thank you for choosing to shop with us. We are committed to providing you with the highest quality products and services.

Please review our order and return policy below.

Order Processing

All orders are processed within 1-2 business days. Once your order is processed, you will receive an email confirmation with the details of your order.

If there are any delays in processing your order, we will notify you by email.

Returns

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied,

we offer a 30-day money-back guarantee on all products purchased from our website.

To be eligible for a return, your item must be unused and in the same condition that you received it.

It must also be in the original packaging.

To initiate a return, please contact our customer service team at return@skincareville.com.

We will provide you with instructions on how to return your item. You will be responsible for the cost of return shipping.

Please note that we do not accept returns on personalized or custom-made products, unless they are defective or damaged upon receipt.

Refunds

Once we receive your returned item, we will inspect it to ensure that it meets our return policy requirements.

If your item is approved for a return, we will initiate a refund to your original payment method within 5-7 business days.

Please note that shipping costs are non-refundable.

Cancellations

If you need to cancel your order, please contact our customer service team as soon as possible.

We will do our best to cancel your order before it is processed and shipped.

If your order has already been shipped, you will need to initiate a return to receive a refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team as soon as possible.

We will provide instructions on how to return the item for a replacement or refund.

We will cover the cost of return shipping for damaged or defective items.

Contact Us About Return & Refund

If you have any questions or concerns about our order and return policy, please contact us at return@skincareville.com.

We are here to help and want to ensure that you are completely satisfied with your shopping experience with us.